Excellent customer service is the number one job in any company! It is the personality of the company and the reason customers come back. Without customers there is no company!
Our team of experts have been exclusively dedicated to arranging family, private, student, group tours in Nepal.
With our insider knowledge of this incredible land and its people, experienced and friendly driver, local guides, hotels and local service providers, we believe that we understand the intricate dynamics of this land of experiences better than anyone else.
Please read these terms and conditions carefully before booking a Tour and Trek with our company. By booking a tour & trek with us, you are agreeing to these terms and conditions.
Bookings and Payment:
a) Bookings can be made online, by email or in person at our office.
b) A deposit of at least 20% of the total cost of the Tour & trek is required to confirm your booking.
c) The balance payment must be made at least 30 days prior to the start of the Tour & Trek.
d) If you are booking within one week of the tour & trek start date, the full payment is required at the time of booking.
e) We accept payment by bank transfer or credit/debit card.
Cancellation Policy:
a) If you cancel your trek more than 30 days before the start date, we will refund your deposit less a 10% administration fee.
b) If you cancel your trek between 30 and 15 days before the start date, we will refund 50% of the total cost of the tour & trek.
c) If you cancel your trek less than 15 days before the start date, there will be no refund.
d) If you decide to leave the trek early for any reason, there will be no refund.
Health and Fitness:
a) You must be in good physical and mental health to undertake a tour & trek with us.
b) If you have any medical conditions or disabilities, please inform us at the time of booking.
c) We reserve the right to refuse to allow you to participate in the trek if we believe that it would be unsafe for you to do so.
Insurance:
a) You must have travel insurance that covers trekking at high altitude.
b) Your insurance must cover medical expenses, emergency evacuation, and trip cancellation.
c) You must provide proof of insurance before the start of the tour .
Responsibility:
a) We are not responsible for any loss or damage to your personal belongings during the tour.
b) We are not responsible for any injuries or illnesses that you may suffer during the tour.
c) We are not responsible for any delays or changes to the itinerary due to weather or other circumstances beyond our control.
d) You are responsible for your own safety during the trek.
Itinerary Changes:
a) We reserve the right to change the itinerary of the trek at any time due to weather or other circumstances beyond our control.
b) We will make every effort to provide a suitable alternative itinerary.
Environmental Responsibility:
a) We are committed to responsible tourism and ask that you respect the environment and local culture during the trek.
b) We ask that you do not litter or damage the environment in any way.
c) We ask that you respect the local culture and customs.
Complaints:
a) If you have any complaints during the tour, please inform your trekking guide immediately.
b) If your complaint is not resolved, please inform us in writing within 30 days of the end of the tour.
Governing Law:
a) These terms and conditions are governed by the laws of the country in which the trek takes place.
b) Any disputes arising from these terms and conditions will be subject to the jurisdiction of the courts of the country in which the trek takes place.
Agreement:
a) By booking a trek with us, you agree to these terms and conditions.
b) These terms and conditions constitute the entire agreement between you and us and supersede all prior agreements and understandings, whether written or oral.
Bank Transfer
The guests are responsible for any bank charges while sending the money. You can send us the payment as per the details as follow,
Bank Name: Nepal Investment mega Bank
Address: Maharajgunj , Kathmandu, Nepal
Swift Code: NIBLNPKT
Account Name: Lets Go Tours and Travels Pvt.Ltd.
Account Number: 20701050253383
Mobile Number:9851253835 | 9841857135
Email Id, info@letsgonepal.com | letsgo.pvt.ltd@gmail.com
Note; Bank transfer before a week of your trip is not encouraged.
Credit Card
You can send us your credit details via email under secured connection, and we will send you the receipt of the total withdrawn amount for you to verify and process.
Lets Go Tours and Travels has no-compromise quality, and we don’t share any of your data. We handle your details with high security, and any of your data won’t be transferred to any third parties.
Note, after authorization of your payment, we will send you a confirmation email.
Money transferring agent
You can send us the payment via other international money transferring agents like Western Union, Money Gram, Coin star, etc. The guests should take care of all the charges incurred during the payment transfer After we receive the price, we will send you confirmation via email
Lets go tours and travels is led by young, dynamic, motivated & energetic professionals from the tourism sector. We believe in cultural shift of travelling. Every now and then we want to explore the different parts of Nepal but we don’t make plan because we don’t know how to reach there while getting the most out of the trip within the budget. We are committed to making your trip hassle and stress-free throughout your stay in different parts of Nepal. That is we make you want to say Lets Go!!!Lets go tours and travels stands to help you find the next best vacation, night out escapades from daily hustle bustle, and a soul re-invigourating tours. We tailor our packages based on your purpose of travel. We don’t compromise in the quality of service offered in the name of the competition.
Lets go believes in sustainability and we emphasize development of touristic destination go hand in hand retaining the touristic vibes thereof. We want our forthcoming generation to explore, learn and experience diverse nature and culture within our National boundary.
We believe in making Nepal a better place to live, better place to travel and the better place to evolve.
Please hold on to excuses of this and that and LET’S GO!!